14 Karat Gold Plated CZ Hoops 925 Sterling Silver
Item # 65257-bt
Gift Box? (shape may vary, depending on product)
|You Save:|| $17.20 (37 %)|
14 karat gold plated sterling silver and CZ 2.7mm x 13.6mm hoop earrings with click closure. .925 Sterling Silver30 day satisfaction guarantee!
|Brand: ||BillyTheTree Jewelry|
The list above may specify gemstones, but it does not describe whether the gemstones used in the product are natural or synthetic. Gemstones are of natural origin, unless noted otherwise. Please refer to the product title and "details" section for further information.
Please note that certain values, including length, weight, and number of beads/magnets, may vary in items that are available in different sizes. A length of "0" above indicates that this item can be custom-sized, or that different sizes are available. Values are subject to change, and should be viewed as a general reference only.
11/30/2012 10:37 PM
This looks so lovely, but the make of it is terrible - the clasp that you click the post down on it is so weak, it bent easily outwards, making the earring fall off, and then broke off completely. I am very disappointed with the whole experience as I have tried several times to contact the seller, but they continue to ignore me. I have bought other things from Billy the Tree, with no problems at all and therefore have not had to contact them, so this is extremely disappointing. I would definitely NOT recommend this! [NOTE FROM BILLYTHETREE: we would never knowingly ignore any customer. We did confirm that there was a technical problem with our email, and we had not received any communications from the customer. We have contacted the customer, and, as always, will do everything to make things right. We are incredibly sorry for the problem with the earrings, and we will look into that! In the spirit of transparency, we are publishing this review, nevertheless.]
We want you to be thrilled with both the service and the products you receive when you shop with us at BillyTheTree Jewelry. That's why we are proud to offer you a 30-day 100% money-back guarantee! If you're not happy with an item you purchased from BillyTheTree Jewelry, then we will credit you 100% of the product cost once you've returned it to us, within 30 days of receipt of your item.
A few important details:
- This satisfaction guarantee is in addition to any manufacturer's warranties that may exist for a given product; in other words, 30 days is the minimum time you'll have -- see individual product descriptions for details on any extended warranties that may exist.
- Personalized items, including, but not limited to, medical ID bracelets and engraved jewelry are not covered by this guarantee.
- To return a product for refund, simply send the product(s) back with a copy of the packing slip, and a note indicating you wish to receive a refund. Our mailing address is BillyTheTree Jewelry, 2617 Jewell Rd, Belleair Bluffs, FL 33770 USA
- The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products are not eligible for refund.
- Any shipping costs you paid (for expedited shipping, insurance, etc.) are non-refundable.
- We are not responsible for shipping damages or lost packages on return shipping; we recommend you ship using a padded envelope and that you obtain a tracking number.
- Please allow for 1-2 weeks once the item has been received by us in order for the credit to show up in your account.
- For safety reasons, food/supplement products cannot be exchanged or returned, unless noted otherwise.
- When returning an item for refund that came with a free gift, the gift's value will be deducted from the total refund if the free gift is not also returned.
- Wholesale customers, please note the following: "sales are final. You have a 5 day inspection period starting the date of delivery, and you may return any broken/damaged items within this period. We will not accept returns on wholesale items after this period has passed, or once any item has been resold."
Please contact our customer service department at 1-866-677-7735 or (001) 727-581-1848 if you have any questions about our return policy. Please also see our full list of policies.
BillyTheTree.com. Family-owned since 2004.
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