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Home > Frequently Asked Questions (FAQ)-BillyTheTree.com
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Do you carry product ...?If you don't see it on our web site, then we probably don't have it yet. But we'd love to hear about any products you find useful or appealing - please let us know about them!
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Does magnetic jewelry help with ailment ... or condition ...?We do not make any health claims whatsoever with regards to any of our products. Magnetic jewelry is not intended to diagnose, cure, prevent, or treat any condition, ailment, illness or disease, and we will not provide any medical or health advice. Magnetic jewelry is just that - jewelry with embedded magnets. It does nothing beyond look beautiful, as far as we are concerned.
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What is gauss?Gauss is a measure of magnetic strength. The higher the number, the higher the magnetic strength.
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What is the difference between magnetic bracelets and the Qray bracelets?The magnetic bracelets are, as the name implies, magnetic. The Qray bracelets are not. Some people prefer one over the other, and it really boils down to personal preference.
The great news is that we offer a no-hassle, no-questions-asked money-back guarantee for both products, so you can try either one without risking much of anything.
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Do you have a catalog available?Yes! You can download catalogs of various product lines from our website here.
You can also call us toll-free at 1-866-677-7735 to request a print catalog.
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I'm confused - how does the sizing for magnetic bracelets and anklets work?For most of these products, we offer custom-sizing. Use the provided options to select the size that you want. If you want to ensure that your magnetic bracelet or anklet will fit well, let us know your wrist or ankle circumference (there is a place to write special requests/messages during checkout). Sometimes, due to link size, it is impossible to obtain the desired size exactly, and providing exact measurements helps our jewelers out tremendously in determining whether "that last link" should be added (or removed).
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Should magnetic products be tight against my skin?This boils down completely to personal preference. Some people prefer to have their magnetic jewelry a little tighter, some like it if there's a little bit of room for the product to move. Either way, as long as the product stays on without problems, it looks beautiful and achieves its purpose.
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How do I measure my wrist circumference?The most accurate way is to use a flexible tape measure. Measure right around your wrist bone. If you do not have a flexible tape measure, you can also use a piece of string, piece of paper, or any flexible material: simply wrap the material around your wrist bone, make a note of where it has wrapped around it, and then put the material next to a ruler. You now have your wrist circumference (wrist size).
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How do I measure my wrist width?Lay your hand flat on an even, sturdy surface. Using your other hand, measure across your wrist bone, from left to right, using a ruler. You now have your wrist width (needed for Sergio Lub handmade magnetic bracelets).
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How can I pay for my order?We accept Visa, MasterCard, Discover, and American Express. This means that we also accept any cards issued under a different name by these four companies.
We also accept PayPal, as well as checks and money orders. Make check or money order out to "BillyTheTree" and send to:
BillyTheTree
2840 West Bay Dr., #147
Belleair Bluffs, FL 33770
USA
Note: if you choose to pay by check, your shipment will be delayed until the check clears. This can take up to four business days or more, depending on your bank.
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What shipping carrier do you use?For magnetic jewelry, Qray products, Qlink products, Hoodia, Novus Research products, survivor buffs, toxin test kits, Ty Fisher music, and Vaxa homeopathic products, we use the United States Postal Service (regular mail).
For BioElectric Shield pendants, magnetic mattress pads, massage chairs, and Teeter Inversion tables, either UPS or FedEx are used.
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How long will it take to receive my order?All products that are in-stock (not back-ordered) are usually shipped next business day from the date ordered. Products that are on back order are usually shipped within 5 business days. We will notify you if a longer delay is expected. We do not ship orders on Saturdays, Sundays, or postal holidays.
Estimated Delivery Times (once order has been shipped; see above paragraph):
Within the United States:
Free Shipping: 5-10 days
USPS First Class: 3-5 days
USPS Parcel Post: 5-7 days
USPS Priority Mail: 2-3 days
(heavy items are shipped via UPS or FedEx; shipping times may vary)
Outside the United States:
USPS First Class Mail International: 7-14 days
USPS Priority Mail International: 6-10 days
Please note that the above figures are estimates only, and that customs may delay shipment.
* Shipping and delivery times are estimated in business days.
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How can I track my order?If you provided us with an email address at the time of the order, an email with tracking information will be automatically sent to you at the time of shipment. Within this email, you will also find a link that will track your order for you.
Note: Please be sure to check your email filter settings and any junk/spam folders, to ensure that you will be able to receive and read our emails.
If you did not provide us with an email address at the time of your order, please email us if you wish to know your order status.
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Do you ship to my country?We ship to anywhere in the world! Most of our products are even shipped free worldwide - all except for Buff headwear products (on which there is free shipping within the United States), magnetic mattress pads, Teeter inversion tables, or other heavy products. (Note: we reserve the right to refuse shipment of certain items to certain high-risk countries, in terms of fraud incidence)
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Will I have to pay duties/customs fees/taxes?Customers from within the United States do not have to pay any taxes, unless the order is being shipped to Florida, in which case a 7% sales tax is added.
If you are having your order shipped to any other country, then you are responsible for any duties or customs fees that may be assessed by applicable agencies. You are also responsible for knowing your country's import policies, and must be aware of any restrictions or prohibited items. We are not responsible for any items seized by governmental or customs officials.
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Is your site secure?Our site is highly secure. Our order forms use industry-standard 128-bit SSL encryption. This keeps your data safe.
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Do you sell my information to any third-parties?BillyTheTree will never share your personal information with any third parties, unless necessary for order fulfillment (in which case only your address is forwarded to a warehouse operated by a third party) or instructed to do so by the government.
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I've never done business with BillyTheTree before; how can I trust you?We've been in business since 2004, have served tens of thousands of customers, and work with dozens of reputable businesses, suppliers, and manufacturers. We are a member of the St. Petersburg Chamber of Commerce. We are a registered legal business entity in the state of Florida (you can look us up at http://www.sunbiz.org). In short, you can shop with absolute confidence. Please don't hesitate to call us at 1-866-677-7735 if you have any further concerns.
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How do I go about exchanging my link bracelet/anklet for a different size?Easy! Simply send it back, along with a copy of your invoice, and a little note describing how many links you wish to have added or removed. Our mailing address is:
BillyTheTree
2840 West Bay Dr., #147
Belleair Bluffs, FL 33770
USA
This is a service that we offer for a low flat fee of $3.75 (to cover shipping), not including any applicable resize fees. (you only pay if you wish to receive a size listed with an additional fee).
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How do I go about exchanging my magnetic product or other jewelry for a different style?Easy! Simply send the product back, along with a copy of your invoice, and a little note describing what style you wish to exchange your product for (reference the product name and number). Our mailing address is:
BillyTheTree
2840 West Bay Dr., #147
Belleair Bluffs, FL 33770
USA
If the product you are exchanging your product for is of a greater value, then we will charge the difference to the credit or debit card on file. If you paid by check or money order, then please include a check or money order for the difference.
If, on the other hand, the product you are exchanging your product for is of a lesser value, then we will credit the difference to the credit or debit card on file. If you paid by check or money order, then we will include a check for the difference amount with the exchange product. There are no fees assessed for product exchanges! (unless upsizing fees apply)
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How do I go about returning a product?If the product you purchased has a money-back guarantee (most of our products do), and you are within the timeframe of the money-back guarantee, then all you have to do is to send the product back, along with a copy of your invoice, and a little note describing that you wish to return the product for a refund (less restocking fees and shipping, as per our policies). Our mailing address is:
BillyTheTree
2840 West Bay Dr., #147
Belleair Bluffs, FL 33770
USA
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What if I want to exchange or return a product, but I no longer have my invoice?No problem (assuming you had actually purchased the item or items from us). Simply send the product back, along with a little note describing what style you wish to exchange your product for (reference the product name and number) or that you wish to return the product. Be sure to list the name, address, and phone number used for the order, so that we can find the order in our system.
Our mailing address is:
BillyTheTree
2840 West Bay Dr., #147
Belleair Bluffs, FL 33770
USA
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I have a product I want you to sell! How can we get started?If you make or have the rights to a particular product or product line that you feel would fit into our lineup of products, contact us - we're always interested in picking up new quality products for our customers to enjoy. Call us toll-free 1-866-677-7735 to speak to someone about getting your product(s) onto BillyTheTree.com.
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Do you have an affiliate program?No, at this time, we do not have an affiliate program.
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Are you interested in exchanging links?At this time, we are choosing not to participate in link exchanges, as we wish to keep our website clutter-free and straightforward for the sake of our customers.
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Do you sell at wholesale prices?Yes! Please fill out our online wholesale application if you are interested in purchasing wholesale quantities.
If you are not interested in our wholesale program, but would like to order large quantities for personal use, please call us at 1-866-677-7735, and we'll be happy to work something out.
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