Home > Help and Information
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FAQ
Do you carry product ...?If you don't see it on our web site, then we probably don't have it yet. But we'd love to hear about any products you find useful or appealing - please let us know about them!
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Does magnetic jewelry help with ailment ... or condition ...?We do not make any health claims whatsoever with regards to any of our products. Magnetic jewelry is not intended to diagnose, cure, prevent, or treat any condition, ailment, illness or disease, and we will not provide any medical or health advice. Magnetic jewelry is just that - jewelry with embedded magnets. It does nothing beyond look beautiful, as far as we are concerned.
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What is gauss?Gauss is a measure of magnetic strength. The higher the number, the higher the magnetic strength.
Close Answer | What is the difference between magnetic bracelets and the Qray bracelets?The magnetic bracelets are, as the name implies, magnetic. The Qray bracelets are not. Some people prefer one over the other, and it really boils down to personal preference.
The great news is that we offer a no-hassle, no-questions-asked money-back guarantee for both products, so you can try either one without risking much of anything.
Close Answer | Do you have a catalog available?Yes! You can download catalogs of various product lines from our website here.
You can also call us toll-free at 1-866-677-7735 to request a print catalog.
Close Answer | I'm confused - how does the sizing for magnetic bracelets and anklets work?For most of these products, we offer custom-sizing. Use the options on the product page to select the size that you want your item to be. If you want to ensure that your magnetic bracelet or anklet will fit well, let us know your wrist or ankle circumference (there is a place to write special requests/messages during checkout). Sometimes, due to link size, it is impossible to obtain the desired size exactly, and providing exact measurements helps our jewelers out tremendously in determining whether "that last link" should be added (or removed).
Close Answer | Should magnetic products be tight against my skin?This boils down completely to personal preference. Some people prefer to have their magnetic jewelry a little tighter, some like it if there's a little bit of room for the product to move. Either way, as long as the product stays on without problems, it looks beautiful and achieves its purpose.
Close Answer | How do I measure my wrist circumference?The most accurate way is to use a flexible tape measure. Measure right around your wrist bone. If you do not have a flexible tape measure, you can also use a piece of string, piece of paper, or any flexible material: simply wrap the material around your wrist bone, make a note of where it has wrapped around it, and then put the material next to a ruler. You now have your wrist circumference (wrist size).
Close Answer | How do I measure my wrist width?Lay your hand flat on an even, sturdy surface. Using your other hand, measure across your wrist bone, from left to right, using a ruler. You now have your wrist width (needed for Sergio Lub handmade magnetic bracelets).
Close Answer | How can I pay for my order?We accept Visa, MasterCard, Discover, and American Express. This means that we also accept any cards issued under a different name by these four companies.
We also accept PayPal, as well as checks and money orders. Make check or money order out to "BillyTheTree" and send to:
BillyTheTree
2617 Jewell Rd.
Belleair Bluffs, FL 33770
USA
Note: if you choose to pay by check, your shipment will be delayed until the check clears. This can take up to four business days or more, depending on your bank.
Close Answer | What shipping carrier do you use?For magnetic jewelry, Qray products, Qlink products, Hoodia, Novus Research products, survivor buffs, toxin test kits, Ty Fisher music, and Vaxa homeopathic products, we use the United States Postal Service (regular mail).
For BioElectric Shield pendants, magnetic mattress pads, massage chairs, and Teeter Inversion tables, either UPS or FedEx are used.
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How long will it take to receive my order?All products that are in-stock (not back-ordered) are usually shipped next business day from the date ordered. Products that are on back order are usually shipped within 5 business days. We will notify you if a longer delay is expected. We do not ship orders on Saturdays, Sundays, or postal holidays.
Estimated Delivery Times (once order has been shipped; see above paragraph):
Within the United States:
Free Shipping: 5-10 days
USPS First Class: 3-5 days
USPS Parcel Post: 5-7 days
USPS Priority Mail: 2-3 days
(heavy items are shipped via UPS or FedEx; shipping times may vary)
Outside the United States:
USPS First Class Mail International: 7-14 days
USPS Priority Mail International: 6-10 days
Please note that the above figures are estimates only, and that customs may delay shipment.
* Shipping and delivery times are estimated in business days.
Close Answer | How can I track my order?If you provided us with an email address at the time of the order, an email with tracking information will be automatically sent to you at the time of shipment (orders within the USA only - international shipments usually do not offer tracking capabilities). Within this email, you will also find a link that will track your order for you.
Note: Please be sure to check your email filter settings and any junk/spam folders, to ensure that you will be able to receive and read our emails.
If you did not provide us with an email address at the time of your order, please email us if you wish to know your order status.
Close Answer | Do you ship to my country?We ship to anywhere in the world! Most of our products are even shipped free - all except for Buff headwear products, magnetic mattress pads, Teeter inversion tables, or other heavy products. (Note: we reserve the right to refuse shipment of certain items to certain high-risk countries, in terms of fraud incidence)
Close Answer | Will I have to pay duties/customs fees/taxes?Customers from within the United States do not have to pay any taxes, unless the order is being shipped to Florida, in which case a 7% sales tax is added.
If you are having your order shipped to any other country, then you are responsible for any duties or customs fees that may be assessed by applicable agencies. You are also responsible for knowing your country's import policies, and must be aware of any restrictions or prohibited items. We are not responsible for any items seized by governmental or customs officials.
Close Answer | Is your site secure?Our site is highly secure. Our order forms use industry-standard 128-bit SSL encryption. This keeps your data safe.
Close Answer | Do you sell my information to any third-parties?BillyTheTree will never share your personal information with any third parties, unless necessary for order fulfillment (in which case only your address is forwarded to a warehouse operated by a third party) or instructed to do so by the government.
Close Answer | I've never done business with BillyTheTree before; how can I trust you?We've been in business since 2004, have served tens of thousands of customers, and work with dozens of reputable businesses, suppliers, and manufacturers. We are a member of the St. Petersburg Chamber of Commerce. We are a registered legal business entity in the state of Florida (you can look us up at http://www.sunbiz.org). In short, you can shop with absolute confidence. Please don't hesitate to call us at 1-866-677-7735 if you have any further concerns.
Close Answer | How do I go about exchanging my link bracelet/anklet for a different size?Easy! Simply send it back, along with a copy of your invoice, and a little note describing how many links you wish to have added or removed. Our mailing address is:
BillyTheTree
2617 Jewell Rd.
Belleair Bluffs, FL 33770
USA
This is a service that we offer for a low flat fee of $3.75 (to cover shipping), not including any applicable resize fees. (you only pay if you wish to receive a size listed with an additional fee).
Close Answer | How do I go about exchanging my magnetic product or other jewelry for a different style?Easy! Simply send the product back, along with a copy of your invoice, and a little note describing what style you wish to exchange your product for (reference the product name and number). Our mailing address is:
BillyTheTree
2617 Jewell Rd.
Belleair Bluffs, FL 33770
USA
If the product you are exchanging your product for is of a greater value, then we will charge the difference to the credit or debit card on file. If you paid by check or money order, then please include a check or money order for the difference.
If, on the other hand, the product you are exchanging your product for is of a lesser value, then we will credit the difference to the credit or debit card on file. If you paid by check or money order, then we will include a check for the difference amount with the exchange product. A flat $3.75 fee per exchange (can include multiple products) is assessed to cover reshipping.
Close Answer | How do I go about returning a product?If the product you purchased has a money-back guarantee (most of our products do), and you are within the timeframe of the money-back guarantee, then all you have to do is to send the product back, along with a copy of your invoice, and a little note describing that you wish to return the product for a refund (less restocking fees and shipping, as per our policies). Our mailing address is:
BillyTheTree
2617 Jewell Rd.
Belleair Bluffs, FL 33770
USA
Close Answer | What if I want to exchange or return a product, but I no longer have my invoice?No problem (assuming you had actually purchased the item or items from us). Simply send the product back, along with a little note describing what style you wish to exchange your product for (reference the product name and number) or that you wish to return the product. Be sure to list the name, address, and phone number used for the order, so that we can find the order in our system.
Our mailing address is:
BillyTheTree
2617 Jewell Rd.
Belleair Bluffs, FL 33770
USA
Close Answer | I have a product I want you to sell! How can we get started?If you make or have the rights to a particular product or product line that you feel would fit into our lineup of products, contact us - we're always interested in picking up new quality products for our customers to enjoy. Call us toll-free 1-866-677-7735 to speak to someone about getting your product(s) onto BillyTheTree.com.
Close Answer | Do you have an affiliate program?No, at this time, we do not have an affiliate program.
Close Answer | Are you interested in exchanging links?At this time, we are choosing not to participate in link exchanges, as we wish to keep our website clutter-free and straightforward for the sake of our customers.
Close Answer | Do you sell at wholesale prices?Yes! Please fill out our online wholesale application if you are interested in purchasing wholesale quantities.
If you are not interested in our wholesale program, but would like to order large quantities for personal use, please call us at 1-866-677-7735, and we'll be happy to work something out.
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PoliciesImportant Information and Disclaimers:
We use the Stronghold secure server, currently the second best selling secure server software, and in our opinion the best product. It supports industry-standard 128-bit SSL encryption.
Policies:
Please contact us if you have any questions or concerns after reading the following.
Shipping and Handling:
Your order is usually shipped within 24 business hours. Items may, from time to time, be on backorder. Should this be the situation, and should BillyTheTree be unable to ship your product(s) out within 5 days, excluding weekends and holidays, then we will provide an email notification to the customer, informing him or her that a backorder situation currently exists. All orders are shipped via UPS, FedEx or USPS. Shipping/handling fees are calculated based on items in the shopping cart, and you will see them during the checkout process, prior to finalizing your order. We reserve the right to deny shipment of products without providing a reason (in such cases, no money will be debited from the respective customer account for the order in question, or if money was debited for the order in question, that money will be refunded). Delivery times are listed in a separate page that can be found within the checkout process. We naturally cannot control UPS, the United States Postal Service, or any other shipping service provider that may be utilized, but we help our customers wherever we plausibly can. We provide customers with tracking numbers, and offer insured shipping services, which, if chosen by the customer, protects the customer in case of a lost or damaged parcel. Parcels cannot be claimed as lost when a parcel has been marked as delivered by the shipping carrier, and no legal recourse remains at such time. All shipping questions, inquiries, complaints, and damage claims must be filed with the appropriate shipping service provider.
Currency:
All funds are in US Dollar. Foreign currency pricing is provided for informational purposes, and the complete accuracy of these foreign currency prices cannot be guaranteed (they are updated daily by a third party).
Privacy Policy:
We do not sell our customers' and website visitors' email addresses, or personal information to anyone, except as outlined below. We collect information volunteered during the ordering process. We use this information to fulfill your order, to promptly address any customer service concerns, to occasionally inform the customer of new developments or special offers (customer may request to stop receiving these offers at any time), and will not share this information unless instructed to do so by government entities, or as necessary with appropriate parties as part of an investigation into suspected fraudulent activities. We respect the privacy of visitors and customers of our website. If you send identifying information to us by email, we use that information only to provide you with our services and/or products, and to otherwise respond to your requests.
Refunds/Exchanges Policy:
Please contact our customer service department at 1-866-677-7735 or (001) 727-581-1848 if you have any questions about the process outlined below. Simply send the product(s) back with a copy of the packing slip, and write instructions on what you would like to do. The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back (refunded) or exchanged for a new product, unless noted otherwise. By wearing or using the product got the first time, our refund/exchange policy is void, unless a guarantee is noted on our website. The product is subject to a final inspection before your return is processed. Shipping costs and a 15% non-refundable credit card and handling charge is deducted from the credit amount in case of a refund. We are not responsible for shipping damages or lost packages on return shipping; we recommend you ship using a tracking number. Allow 1-2 weeks for money return in the case of a refund. For safety reasons, food/supplement products cannot be exchanged or returned, unless noted otherwise. When returning an item for refund that came with a free gift, the gift's value will be deducted from the total refund. Please note that a $3.75 flat shipping fee is assessed for each exchange package that is sent out (this shipment may include multiple items), in addition to any applicable upsizing fees or other price differences. Should the item(s) being exchanged amount to less than the price of the original item(s), then credit will be issued, minus fees, as outlined above.
Order Placement:
Your order is usually shipped within 24 business hours after it is received. Most customers, depending on their location, receive their order within 3-5 business days after the product(s) has(have) been shipped out by Billythetree, L.L.C.. Orders cancelled by the customer after the credit card has been processed will be charged a 5% fee to cover associated non-refundable merchant fees. Should a customer refuse a delivery as an attempt to cancel an order or decides to return an order that has been processed and shipped, the customer still assumes full return liability and costs of 15% (this includes all applicable return freight charges, as well as restocking fees in addition to the 5% merchant fees stated above). Please note that weekly specials, super sales, or any other type of temporary deep discounted item cannot be purchased at a further discounted rate for wholesale/bulk customers. Wholesalers may also not use coupon codes, unless verbally instructed otherwise by BillyTheTree staff.
Backorders:
Large orders that contain items on back order will be shipped separately - we send what we have in stock right away, and will ship the rest later. You will be notified by email should this be the case. If the majority of the products you ordered are on back order for more than 5 days, you will also be notified by email. Payment: We accept Visa, Mastercard, Discover and American Express, as well as personal checks, cashier's checks and money orders.Your credit card will be charged once the order has been received, unless the majority of your order is on back order - if this is the case, you will be charged at the time of shipment of these products. We accept Visa, Mastercard, Discover and American Express, as well as PayPal.
Importation Policy:
Please know your country's import policy. The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties, etc. Underage Use: If you are under 18 years of age and wish to purchase products, please have your parents or guardians do so. Any purchase or attempted purchase by someone under 18 years of age will be considered fraudulent, and we will not be held liable for any purchases made by said persons.
Disclaimer And Copyright:
BillyTheTree is providing this site and its contents on an "as is" basis, and makes no representations or warranties of any kind with respect to this site or its contents. BillyTheTree disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, BillyTheTree does not represent or warrant that the information accessible via this site is accurate, complete or current. The statements made about products have not been evaluated by the Food and Drug Administration (U.S.). They are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your physician or health care practitioner regarding the suggestions and recommendations made at this web site. BillyTheTree assumes no responsibility for any kind of claims that various manufacturers make about their products. Except as specifically stated on this site, neither BillyTheTree nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. We reserve the right to refuse service to anyone, for any reason.
Prize Drawings:
No purchase is necessary to participate in prize drawings that BillyTheTree, LLC may from time to time hold for the enjoyment of all visitors of BillyTheTree's web site. Simply mail a self-addressed envelope to:
BillyTheTree
2265 Lanai Ave.
Belleair Bluffs, FL 33770
USA
and include a short message stating that you wish to participate in the next drawing.
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