Need Help Ordering? Click Here


FAQ

General

Sizing

Payment

Shipping

Security

Exchanges/Returns

Business Questions

Click on a main topic, then on a question on the left.

The answer will be displayed here.

You can click on a main topic to open or close its related questions.



Policies

Important Information and Disclaimers:

We use the Stronghold secure server, currently the second best selling secure server software, and in our opinion the best product. It supports industry-standard 128-bit SSL encryption.

Policies:

Please contact us if you have any questions or concerns after reading the following.

Shipping and Handling:

Your order is usually shipped within 24 business hours. Items may, from time to time, be on backorder. Should this be the situation, and should BillyTheTree be unable to ship your product(s) out within 5 days, excluding weekends and holidays, then we will provide an email notification to the customer, informing him or her that a backorder situation currently exists. All orders are shipped via UPS, FedEx or USPS. Shipping/handling fees are calculated based on items in the shopping cart, and you will see them during the checkout process, prior to finalizing your order. We reserve the right to deny shipment of products without providing a reason (in such cases, no money will be debited from the respective customer account for the order in question, or if money was debited for the order in question, that money will be refunded). Delivery times are listed in a separate page that can be found within the checkout process. We naturally cannot control UPS, the United States Postal Service, or any other shipping service provider that may be utilized, but we help our customers wherever we plausibly can. We provide customers with tracking numbers, and offer insured shipping services, which, if chosen by the customer, protects the customer in case of a lost or damaged parcel. Parcels cannot be claimed as lost when a parcel has been marked as delivered by the shipping carrier, and no legal recourse remains at such time. All shipping questions, inquiries, complaints, and damage claims must be filed with the appropriate shipping service provider.

Currency:

All funds are in US Dollar. Foreign currency pricing is provided for informational purposes, and the complete accuracy of these foreign currency prices cannot be guaranteed (they are updated daily by a third party).

Privacy Policy:

We do not sell our customers' and website visitors' email addresses, or personal information to anyone, except as outlined below. We collect information volunteered during the ordering process. We use this information to fulfill your order, to promptly address any customer service concerns, to occasionally inform the customer of new developments or special offers (customer may request to stop receiving these offers at any time), and will not share this information unless instructed to do so by government entities, or as necessary with appropriate parties as part of an investigation into suspected fraudulent activities. We respect the privacy of visitors and customers of our website. If you send identifying information to us by email, we use that information only to provide you with our services and/or products, and to otherwise respond to your requests.

Refunds/Exchanges Policy:

Please contact our customer service department at 1-866-677-7735 or (001) 727-581-1848 if you have any questions about the process outlined below. Simply send the product(s) back with a copy of the packing slip, and write instructions on what you would like to do. The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back (refunded) or exchanged for a new product, unless noted otherwise. By wearing or using the product got the first time, our refund/exchange policy is void, unless a guarantee is noted on our website. The product is subject to a final inspection before your return is processed. Shipping costs and a 15% non-refundable credit card and handling charge is deducted from the credit amount in case of a refund. We are not responsible for shipping damages or lost packages on return shipping; we recommend you ship using a tracking number. Allow 1-2 weeks for money return in the case of a refund. For safety reasons, food/supplement products cannot be exchanged or returned, unless noted otherwise. When returning an item for refund that came with a free gift, the gift's value will be deducted from the total refund.
Please note that a $3.75 flat shipping fee is assessed for each exchange package that is sent out (this shipment may include multiple items), in addition to any applicable upsizing fees or other price differences. Should the item(s) being exchanged amount to less than the price of the original item(s), then credit will be issued, minus fees, as outlined above.

Order Placement:

Your order is usually shipped within 24 business hours after it is received. Most customers, depending on their location, receive their order within 3-5 business days after the product(s) has(have) been shipped out by Billythetree, L.L.C.. Orders cancelled by the customer after the credit card has been processed will be charged a 5% fee to cover associated non-refundable merchant fees. Should a customer refuse a delivery as an attempt to cancel an order or decides to return an order that has been processed and shipped, the customer still assumes full return liability and costs of 15% (this includes all applicable return freight charges, as well as restocking fees in addition to the 5% merchant fees stated above). Please note that weekly specials, super sales, or any other type of temporary deep discounted item cannot be purchased at a further discounted rate for wholesale/bulk customers. Wholesalers may also not use coupon codes, unless verbally instructed otherwise by BillyTheTree staff.

Backorders:

Large orders that contain items on back order will be shipped separately - we send what we have in stock right away, and will ship the rest later. You will be notified by email should this be the case. If the majority of the products you ordered are on back order for more than 5 days, you will also be notified by email. Payment: We accept Visa, Mastercard, Discover and American Express, as well as personal checks, cashier's checks and money orders.Your credit card will be charged once the order has been received, unless the majority of your order is on back order - if this is the case, you will be charged at the time of shipment of these products. We accept Visa, Mastercard, Discover and American Express, as well as PayPal.

Importation Policy:

Please know your country's import policy. The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties, etc. Underage Use: If you are under 18 years of age and wish to purchase products, please have your parents or guardians do so. Any purchase or attempted purchase by someone under 18 years of age will be considered fraudulent, and we will not be held liable for any purchases made by said persons.

Disclaimer And Copyright:

BillyTheTree is providing this site and its contents on an "as is" basis, and makes no representations or warranties of any kind with respect to this site or its contents. BillyTheTree disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, BillyTheTree does not represent or warrant that the information accessible via this site is accurate, complete or current. The statements made about products have not been evaluated by the Food and Drug Administration (U.S.). They are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your physician or health care practitioner regarding the suggestions and recommendations made at this web site. BillyTheTree assumes no responsibility for any kind of claims that various manufacturers make about their products. Except as specifically stated on this site, neither BillyTheTree nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. We reserve the right to refuse service to anyone, for any reason.

Prize Drawings:

No purchase is necessary to participate in prize drawings that BillyTheTree, LLC may from time to time hold for the enjoyment of all visitors of BillyTheTree's web site. Simply mail a self-addressed envelope to:

BillyTheTree
2265 Lanai Ave.
Belleair Bluffs, FL 33770
USA

and include a short message stating that you wish to participate in the next drawing.