Vintage / Estate Frequently Asked Questions:

How can your prices be so low?

Through professional contacts, a long track-record in the business, and expert purchasing, we have the ability to buy huge lots of jewelry, which brings down the per item cost. We can then pass the savings on to you!

How old is this piece?

We obtain most of our pieces from auctions and estate sales, often in large lots, and usually with no paperwork. This makes it very difficult to determine the age of a particular piece, and thus we usually don't try to make a wild guess. If we do know the exact year an item was crafted, or are reasonably confident in estimating the age, then you will find this information in the product title. Otherwise, we unfortunately are not able to make an age estimate.

It's fair to say that most of the items from our vintage collection are from the 1970's and 1980's.

Will the piece be cleaned and polished?

No. We intentionally leave this up to you. A lot of collectors prefer the piece to have a rugged look, and enjoy testaments of age, such as a dark patina on sterling silver.

Remember, if your item is made from sterling silver, then you will be able to polish it to a beautiful shine, if you wish -- silver is the shiniest of all metals!

Where do you get your huge collection from?

We obtain most of our pieces from auctions and estate sales, though a lot of customers who visit our physical store, located in Belleair Bluffs, FL, bring in their old jewelry, as well.

How often do you add new pieces?

New pieces are added weekly, usually on Friday's. So check back often!

Are the stones real?

If you see the name of a gemstone in the title of a piece, and there are no words such as "simulated" before or after it, then, to our best knowledge, and in our opinion, the piece does include that genuine gemstone. We have individuals trained in gemology who conduct tests on pieces to confirm the identity of gemstones.

In the extremely rare case that you should find an inaccuracy in a product description, please be assured that we would never knowingly state false information about a product, and that we stand behind all of our products. All of our vintage / estate pieces come with a 30 day 100% money-back guarantee (item must be returned in same condition as it was delivered to you), so you can shop with confidence!

Is the piece real sterling? Or gold?

If the title or description states "sterling," then, yes, the piece is solid .925 sterling silver. We would never describe a silver plated piece as "sterling".

Likewise, if an item is listed as "14K gold" or "18K gold", then it is solid gold. Please note that "GF" or "gold-filled" items may also have a "14K" before it, but these pieces are NOT solid gold. See our jewelry metals guide for further information on this topic.

Important note:

We sell jewelry through various outlets, both on- and offline. Because vintage items are inherently very limited in quantity (usually just one is available), it can, in rare cases, happen that the same item is sold twice, through two different channels, before we have had a chance to update our inventory. In these cases, we have to resort to a "first-come, first-served" principle, and we are forced to notify the unlucky individual who ordered last that the item is no longer available. Thus, if you are interested in a particular piece, do NOT delay, otherwise it may be too late!

Product Reviews

Satisfaction Guaranteed At BillyTheTree.com, your satisfaction is guaranteed! We will do everything in our power to ensure our products and services meet or exceed your expectations. Should that not be the case, we'll do our best to rectify the situation. We are family-owned, so, with us, you'll find "that touch" that's just missing from the corporate giants where you can consider yourself lucky if you even get to talk to a real person.

Details about our satisfaction guarantee:

• All jewelry, sunglasses, and watches are covered by a 30 or 60 day money-back guarantee (as specified in the product details). This period starts from the day you receive your product(s) - we think that's only fair!
  
  Within this time, for the products mentioned above, you are free to exchange to another size, style, model, etc, and we'll only charge any difference in price, and a nominal fee of $4.50 (USA) / $8.95 (International) (to cover shipping the second time).
  
  If you want to return your product within this timeframe, you can certainly do so! We'll credit the full order amount, minus shipping costs and a 15% restocking fee. Please note that product returned must be in new condition. Of course, if there was a mistake on our end (wrong product shipped, etc.), we'll be more than happy to provide you with a full refund.
  
  
• Unless noted otherwise, supplements and other perishable items cannot be returned once opened, unless the product was received in damaged or expired condition. All Vaxa supplement products are covered by a 30 day money-back guarantee, or by an even longer guarantee, as noted.
  
  
• Sorry, we cannot accept returns or exchanges of personal items or once-usable items, including, but not limited to, magnetic body wraps, magnetic mattress pads, Buff headwear, and toxin test kits (unless they have never been opened or used).
  
  
• In general, all items returned must be in new condition.

For all other items and for full details about exchanges, returns, and our general policies, please see our policies.

BillyTheTree.com. Family-owned since 2004.