Online Ordering

Shipping & Delivery

Exchanges & Returns

Magnetic Jewelry

Sizing

Business-Related Questions

Website Security & Your Personal Privacy

Online Ordering

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express, including debit or pre-paid cards with a logo from one of these companies. We also accept PayPal payments.

Why do you need my email address and telephone number?

We ask for your email and telephone number during the checkout process in order to provide you with updates about your order. These updates may come via email (including your order confirmation and shipment tracking number), or via a phone call from our Customer Service Team.

How long does it take for you to ship my order?

We ship most items within 2-5 business days (Monday – Friday, excluding US holidays). This means that it takes 2-5 days before we give the package to the postal service. Some items take longer to process before shipping, which is stated on the item page (just above the red Add To Cart button).

Shipping & Delivery

How much does shipping cost?

All orders being shipped to a US address will automatically receive free shipping.

Orders being shipped to an address outside of the US will automatically receive free shipping once the total price of the order is USD $100.00 or more (excludes some heavy items, such as clocks and mattress pads). All other international orders will be charged a shipping fee.

You are welcome to request expedited shipping on any order; the price for expedited shipping will be calculated for you at time of checkout.

What shipping service do you use?

Most orders are shipped via the United States Postal Service. Some items are shipped via UPS or Federal Express (FedEx).

I paid for StandardPlus/Priority/Express shipping – why hasn’t my order shipped?

Each item on our website has a specific processing time prior to shipping (see How long does it take for you to ship my order? above.), which must be figured in separately, so items that have a longer processing time will still take longer to arrive than others, even with expedited shipping. Do note, however, that any domestic orders with paid shipping, including StandardPlus, Priority Mail, and Express Mail, will receive preferential processing, which often leads to a faster overall order delivery time.

What countries do you ship to?

We ship to most places in the world, but we do NOT ship to the EU, due to the GDPR! To see if we ship to your country, simply add an item to the shopping cart and proceed through checkout to the Country drop down menu. * Note: we reserve the right to refuse shipment of certain items to countries that are considered high-risk for incidences of fraud.

Will I have to pay taxes, duties, or customs fees on my international order?

Customers within the United States do not have to pay any taxes, unless the order is being shipped to California, Florida, Georgia, Illinois, Indiana, Michigan, Minnesota, North Carolina, New Jersey, or Texas. Due to the constantly evolving nature of tax laws, THIS LIST IS SUBJECT TO CHANGE. To see if your shipping location requires that sales tax be paid, please see the pertinent section in the checkout page. SALES TAXES COLLECTED ARE REQUIRED BY LAW AND ARE COMPLETELY NON-NEGOTIABLE.

Customers outside of the United States are responsible for any duties or customs fees that may be assessed by applicable agencies. All customers are responsible for knowing their country's import policies, and must be aware of any restrictions or prohibited items. BillyTheTree is not responsible for any items seized by governmental or customs officials.

When will my order be delivered?

The below delivery timelines do NOT include the processing time before your order ships out.

Within USA:

Orders shipped via free shipping will usually ship via USPS First Class. This method of shipping will usually arrive within 3-5 business days.

Orders shipped via StandardPlus shipping will usually ship via USPS First Class, but receives priority in processing. This method of shipping will usually arrive within 2-5 business days.

Orders shipped via USPS Priority Mail will usually arrive within 2-3 business days.

Orders shipped via USPS Express Mail will arrive within 1-2 business days.

Canada:

Orders shipped via free / standard shipping will usually ship via USPS First Class International. This method of shipping will usually arrive within 7-14 business days.

Orders shipped via USPS Priority Mail International will usually arrive within 5-10 business days.

Orders shipped via USPS Express Mail International will arrive within 4-5 business days.

All other countries:

Orders shipped via free / standard shipping will usually ship via USPS First Class International. This method of shipping will usually arrive within 7-15 business days.

Orders shipped via USPS Priority Mail International will usually arrive within 6-10 business days.

Orders shipped via USPS Express Mail International will arrive within 5-7 business days.

Important note:

International orders can be delayed in some instances by customs; please note that this is outside of our control, and you should contact your local customs office to inquire about such delays.                            

How do I track my order?

If you provided us with an email address when you placed your order, you will receive an email within an hour of your order being shipped out. The email you receive will include a link that will allow you to track your package via the website of the shipping service used.

You can also look up your tracking number on the order status lookup page.

*Tracking for international orders: The United States Postal Service tracking service provides limited tracking on some packages after they leave the United States. It is very common for package tracking to stop when your package arrives in your country and is under review by customs officials. Tracking is usually updated again after the package has cleared customs in your country. Please exercise patience if you notice that tracking on your package has stopped once it has left the United States.

Postal tracking indicates my package has been delivered, but I don’t have it. What should I do?

Please follow these steps:

- Check your mailbox and any doorways for a bubble mailer envelope. This is what most items ship in, and this envelope can fit in most mailboxes.

- Double-check with any neighbors, particularly if you live in an apartment complex or other similar types of buildings.

- Contact your local Post Office and provide them with your tracking number

If, after following the above steps, you still can’t find your order, please contact us.

Why are there items missing from my order?

To ship orders as quickly as possible, we ship from multiple warehouses. If you ordered multiple items and did not receive all items in the package that you received, your other items will arrive in a separate shipment.

Exchanges & Returns

Please click here for detailed instructions for exchanges and returns.

Magnetic Jewelry

What is magnetic jewelry?

Magnetic jewelry is just that - jewelry with magnets embedded in it.

Who can wear magnetic jewelry?

Magnetic jewelry can be worn by anyone – male, female, young, or old. Magnetic jewelry should NOT be worn if you have a pacemaker. If you have any medical implants, or have any concerns regarding wearing magnetic jewelry whatsoever, consult with a physician or other qualified medical professional before use.

Does magnetic jewelry help or cure a medical condition or ailment?

We do not make any health claims whatsoever with regards to any of our products. Magnetic jewelry is not intended to diagnose, cure, prevent, or treat any condition, ailment, illness or disease, and we will not provide any medical or health advice.

What is the difference between magnetic jewelry and Qray bracelets?

Magnetic bracelets have magnets embedded into their designs, and are therefore magnetic. Most Qray bracelets are not magnetic. The choice between a magnetic bracelet and a Qray bracelet comes down to personal preference.

What is gauss?

Gauss is a measure of magnetic strength. The higher the number (gauss), the higher the magnetic strength.

How do I find my size for a magnetic link bracelet or anklet?

We offer custom sizing for most magnetic link products. You can see the sizing options on the product page, in the drop down menu to the right of the product image. Sometimes, due to the size of the links on a particular style of bracelet/anklet, it is impossible for us to match the exact measurement that you have selected. We will always do our best to provide you with the closest match in size.

How are magnetic link bracelets/anklets measured?

The length of a magnetic link product includes the clasp on both ends of the bracelet. The clasp size differs from style to style, but usually totals about 0.5 inches to 0.75 inches of the product’s length.

Should I wear a magnetic product tight against my skin?

This is a matter of personal preference. You should order a magnetic jewelry product based on your personal comfort and preference, as you would for any other piece of jewelry.

Sizing

How do I measure my wrist for a bracelet size?

The most accurate way is to use a flexible tape measure. Measure right around your wrist bone. If you do not have a flexible tape measure, you can also use a piece of string, piece of paper, or any flexible material: simply wrap the material around your wrist bone, make a note of where it has wrapped around it, and then put the material next to a ruler. You now have your wrist circumference (wrist size).

How do I measure my ankle for an anklet size?

The most accurate way is to use a flexible tape measure. Measure right around your ankle bone. If you do not have a flexible tape measure, you can also use a piece of string, piece of paper, or any flexible material: simply wrap the material around your ankle bone, make a note of where it has wrapped around it, and then put the material next to a ruler. You now have your ankle circumference (ankle size).

Business-Related Questions

Do you have an affiliate program?

No, BillyTheTree does not have an affiliate program.

Will you sell my product?

If you make or have the rights to a particular product or product line that you feel would fit into our lineup of products, please email us at customerservice@billythetree.com.

Where did the name "BillyTheTree" come from? Who is Billy?

Basically, the name is the result of a late-night brainstorming session when Robin, the owner, was founding the company. The concept behind BillyTheTree was - and still is - to bring you unique jewelry that you can't just find at every corner store. Coupled with that concept, we wanted a name that also stuck out, and was, well, unique. That's when the name just more or less popped into Robin's head, which can likely be attributed to a rather pronounced lack of sleep. Billy is the name of the tree you see in our logo, and he's the company mascot -- but a rather humorous fact is that we've never even had a Billy work here!

Website Security & Your Personal Privacy

Is this website secure?

Our site is highly secure. Our order forms use industry-standard encryption mechanisms, and your credit card information is stored on a separate, highly-secure server. This information is purged, in full compliance of all industry regulations. In short, we make every effort to keep your data safe.

Do you sell customer information to any third-parties?

BillyTheTree will never share your personal information with any third parties, unless necessary for order fulfillment (in which case only your address is forwarded to a warehouse operated by a third party) or instructed to do so by the government. You can review our full privacy policy here.