Order Status Lookup
We ship using the United States Postal Service.
To track your shipment, please fill out the short form below. Then, visit the Postal Service Tracking Page and enter the tracking number listed below under the heading "Tracking Numbers" (if one is listed; otherwise, please wait until your order has shipped).
A note to our international customers: The United States Postal Service does not offer detailed tracking on First Class International parcels, which is the shipping method we use for the Free Shipping method on international orders. Very often, the status is not updated between the time of shipment, and the time of delivery. This is completely normal, and you do not need to worry. Please understand that we cannot be held responsible for customs delays, and that delivery of international parcels can take up to six weeks (in most cases, delivery does occur within 2 weeks). If six weeks have elapsed, and you have not received your order, please contact us, and we'll be more than happy to help you.
Shipping Times Explained - When Do I Get My Order?
The single most common question we receive is "Where is my order?". We understand that you're anxious to receive your order - we'd feel that way, too. But please understand that we can't offer you the low prices and large selection you've come to expect from BillyTheTree if we have to spend too much time answering this question.
If you carefully read the charts provided below, you should have a very good idea of when to expect your order in the mail. In 99% of cases, delivery will occur within the timeframes below. Your patience helps us serve you better.. If you've waited longer than the time described below for the shipping method you selected, please feel free to contact us, and we'll be happy to help.
Thank you for your understanding, and for shopping with BillyTheTree.com!
Within the USA
International (outside the USA)
Priority Mail International
Express Mail International
WITHIN THE USA
INTERNATIONAL (OUTSIDE THE USA)