Where is my order?

Wondering when your order will arrive?

If you already have a tracking number, head over to www.usps.com to track it!

If you don't have a tracking number, enter your email and order number below.



How The Order Process Works

How ordering works

More Details

Step 1: You Place an Order
Step 2: We Process Your Order
Step 3: We Ship Your Order
Step 4: You Track Your Order
Step 5: You Get Your Order
Notes About International Orders
Still Have Questions?

Still Have a Question?

Email us at [email protected].

An email is the fastest way to get your questions answered!

Want to speak by phone? Include your phone number in your email, and we'll call you!


Shipping Times Explained - When Do I Get My Order?

The single most common question we receive is "Where is my order?". We understand that you're anxious to receive your order - we'd feel that way, too. But please understand that we can't offer you the low prices and large selection you've come to expect from BillyTheTree if we have to spend too much time answering this question.

If you carefully read the charts provided below, you should have a very good idea of when to expect your order in the mail. In 99% of cases, delivery will occur within the timeframes below. Your patience helps us serve you better.. If you've waited longer than the time described below for the shipping method you selected, please feel free to contact us, and we'll be happy to help.

Thank you for your understanding, and for shopping with BillyTheTree.com!


Shipping Methods:

Within the USA

Free Shipping
Priority Mail
Express Mail

International (outside the USA)

Free Shipping
Priority Mail International
Express Mail International


WITHIN THE USA


When you select Free Shipping as your shipping method, your TOTAL wait time will be approximately 3 to 10 business days.

When you select Priority Mail as your shipping method, your TOTAL wait time will be approximately 3 to 5 business days.

When you select Priority Mail as your shipping method, your TOTAL wait time will be 2 to 4 business days.

INTERNATIONAL (OUTSIDE THE USA)


When you select Free Shipping as your international shipping method, your TOTAL wait time will be approximately 7 to 15 business days.

When you select Priority Mail International as your international shipping method, your TOTAL wait time will be approximately 7 to 12 business days.

When you select Express Mail International as your international shipping method, your TOTAL wait time will be approximately 4 to 7 business days.