Contact Us

Where Is My Order?

If you are trying to find out the status of your order, please visit this page.
You will only need your email address and your order number.
Please also see our Shipping Times Explained page.
If you still have questions after viewing the two pages above, then you may email us to find out your order status: [email protected]

FOR SUPPORT, please email us

Please see our Frequently Asked Questions to see if your question has already been answered, before contacting our customer service department. This helps us serve you more efficiently.
You can email us at [email protected]
FOR ORDERS ONLY, please call BillyTheTree, toll-free, at:
International customers may reach us at:
(001) 727-581-1848
Our order line is available Mon-Fri, 8 AM - Midnight EST, Sat-Sun, 9AM - 9PM EST. This is the most efficient way that we can help you.

We do not ship on national and postal holidays.

Mailing Address:
2617 Jewell Rd
Belleair Bluffs, FL 33770