If you placed an order between Friday, August 3rd - Monday, August 6th, and you have not received your order, please be aware that the Postal Service experienced a HAZMAT-related delay in the distribution center closest to our warehouse. Please see: Mercury Spill Postal Delay

We ask for your patience and understanding that this delay is completely outside of our control. Your order will arrive, but please expect delays. Thank you.

Contact Us

Check Order Status | Returns & Exchanges

FOR SUPPORT, please email us

Please see our Frequently Asked Questions to see if your question has already been answered, before contacting our customer service department. This helps us serve you more efficiently. We will respond to your email during our normal business hours, which are 10 AM - 5 PM EST.

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You can also email us at [email protected]

Where Is My Order?

If you are trying to find out the status of your order, please visit this page.
You will only need your email address and your order number.

If you still have questions after viewing the page above, then you may email us to find out your order status: [email protected]
Mailing Address:
BillyTheTree Jewelry
3665 E Bay Dr.
Ste. 204, #157
Largo, FL 33771