Your first step is to visit these pages for detailed answers to the mostly frequently asked questions:
If you still have questions after visiting those pages, the best way to get in touch with us is to complete the web form below, which sends an email to our Customer Service team.
Please provide as much information as possible in the form, including your full name, date of order, and order number (if you have it).
If you have a question about a specific product, please provide a link to that product from our website.
If you did not receive your order confirmation email or an email regarding shipment, please check your email's Spam folder, especially if you use Gmail.
We will respond to your email during our normal business hours, which are Monday through Friday, 10 AM - 5 PM EST, excluding Postal and Federal holidays. ** Please check your email's Junk or Spam folder for our response.
Please do not use a Bigpond email address. Bigpond will not deliver our emails to your Inbox. If you have ordered using a Bigpond email address, please use a different email address to contact us regarding the status of your order.
If you experience trouble with the web-based form above, you may email us at email@example.com.
Want to speak by phone? We understand, really. We're real people and we know you are, too. That said, we have a limited amount of staff available to handle phone calls, which is why we do not list our phone number online (any phone number you find via a web search is an old numbers that we no longer use).
If you absolutely must speak to us by phone, please fill out the form above and include your phone number, the best time to call you, and where you're located, so we don't call too early or too late.
Our Mailing Address: BillyTheTree Jewelry 3665 E Bay Dr. Ste. 204, #157 Largo, FL 33771 USA