Answers to Your Questions About Order Shipment and Delivery
- Most orders are shipped via the US Postal Service.
- All domestic (orders shipped to an address within the United States) are charged a low flat-rate shipping fee of $3.50. These orders ship via First-Class / Economy Ground service. Expedited shipping services available at checkout.
- All international orders are charged a low flat-rate shipping fee of $16.95 (excluding some heavy items, such as clocks, mattress pads and some gift items). These orders ship via First-Class / Economy Ground service. Expedited shipping services available at checkout.
When Will My Order Ship?
Orders are shipped Monday - Friday. Orders do not ship on weekends or on US postal holidays. Each item on our website has a different processing time prior to shipment. You can determine this processing time by looking for the “Usually Ships in” statement just above the Add To Cart button on the webpage. Many products are available to ship same-day or next-day. These items have a 1-2 day processing time listed.
Items with a longer processing time (3-5 days or longer) cannot be shipped sooner, even if you select a faster shipping method. For example: You order a watch and the website says that it “Usually ships in 5 business days”. If you pay for Priority Mail shipping, the watch will still require 5 days processing time. We will then ship it via Priority Mail, and the postal service will deliver it to you faster than the usual delivery time.
You will receive an email notification with a package tracking number when your order has been shipped. Please check your Spam or Junk email folder for this notification.
You will receive an email notification with a package tracking number when your order has been shipped. Please check your Spam or Junk email folder for this notification.
You will receive an email notification if there is a delay in shipping your order.
How Can I Determine the Delivery Date?
To ensure that your order is shipped as quickly as possible, we partner with warehouses around the United States. So, although we are a Florida-based company, your order might be shipped from a warehouse closer to you!
Here are the estimated delivery timeframes once an order has left a warehouse:
Delivery to addresses within the United States:
Flat-Rate Shipping: 3-5 days
USPS Priority Mail: 2-3 business days
USPS Express Mail: 1-2 business days
Delivery to addresses outside of the United States:
*Delivery estimates do not include delays by Customs authorities upon arrival in your country. Delivery timeframes will vary by country.
Flat-Rate Shipping: 7-21 days
USPS Priority Mail: 6-10 days
USPS Express Mail: 5-7 days
If you need to check the status of an order that you have already placed, please log into your existing BillyTheTree account, or create a new account using the email address that you entered when you placed your order.
If you have more questions about shipping or delivery, please visit the Contact Us page.
Here are the estimated delivery timeframes once an order has left a warehouse:
Delivery to addresses within the United States:
Flat-Rate Shipping: 3-5 days
USPS Priority Mail: 2-3 business days
USPS Express Mail: 1-2 business days
Delivery to addresses outside of the United States:
*Delivery estimates do not include delays by Customs authorities upon arrival in your country. Delivery timeframes will vary by country.
Flat-Rate Shipping: 7-21 days
USPS Priority Mail: 6-10 days
USPS Express Mail: 5-7 days
If you need to check the status of an order that you have already placed, please log into your existing BillyTheTree account, or create a new account using the email address that you entered when you placed your order.
If you have more questions about shipping or delivery, please visit the Contact Us page.