Contact Us


Check Order Status | Returns & Exchanges

FOR SUPPORT, please complete the form below, which sends an email to our Customer Service team.

Before contacting Customer Service, please see our Frequently Asked Questions to see if your question has already been answered. This helps us serve you more efficiently.

We will respond to your email during our normal business hours, which are 10 AM - 5 PM EST. Please do not send us multiple emails with the same question; this only slows down our ability to respond to you.


Please provide as much information as possible in the form below, including your full name, date of order, and order number (if you have it). And please remember: there is a human being on the other side of the screen. We will do our best to assist you as quickly and kindly, and appreciate your patience and kindness in return.

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Order Number (if applicable)
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Where Is My Order?

If you are trying to find out the status of your order, please visit this page.
You will only need your email address and your order number.

If you still have questions after viewing the page above, then you may email us to find out your order status: [email protected]
Mailing Address:
BillyTheTree Jewelry
3665 E Bay Dr.
Ste. 204, #157
Largo, FL 33771
USA