Policies
Refunds & Exchanges
We want you to be thrilled with both the service and the products you receive when you shop with us at BillyTheTree Jewelry. That's why we are proud to offer you a
30-day guarantee!
You may return like-new items in their original packaging for a full refund of the product price (and any applicable sales tax). Shipping fees and shipping insurance are non-refundable. Sorry, used items cannot be returned, unless you've received written permission from us to do so.
HOW TO MAKE A RETURN OR EXCHANGE
Include the original packing slip—or some other piece of paper with your name—in the package with your return. Do not send returns without some identifying information inside the package. You do not need to write anything specific on the packing slip prior to returning for refund. If you want an exchange for the item you are sending back, email customerservice@billythetree.com so we can assist you with the exchange.
If the packing slip for your order includes a return address in Ohio, you may ship the product back to that address. You do not need a Return Authorization.
For all other returns, please send the item back to:
BillyTheTree
3665 E Bay Drive
Suite 204, #157
Largo, FL 33771
USA
HOW SOON WILL I RECEIVE MY REFUND/EXCHANGE?
Returns and refunds will be processed within 7 business days of delivery. Exchanges will be shipped as soon as possible. We will notify you by email when your return has been processed.
EXCHANGE FEES
We charge a fee of $5.00 for any domestic exchanges, $9.95 for international exchanges. This covers our costs for processing and shipping the new item to you.
RESIZE FEES FOR MAGNETIC JEWELRY
A fee of $5.00 applies to each link jewelry item that we re-size as part of an exchange.
We will charge any applicable fees to the card used to make your original purchase, or will send you a PayPal invoice.
Still Have a Question?
Email us at
customerservice@billythetree.com.
An email is the fastest way to get your questions answered!
Want to speak by phone? Include your phone number in your email, and we'll call you!
A few important details about our 30-day guarantee:
- This satisfaction guarantee is irrespective of any manufacturer's warranties that may exist for a given product; in other words, 30 days is the minimum time you'll have -- see individual product descriptions for details on any extended warranties that may exist.
- If an item returned is not in like new condition, we will, at our sole discretion, deduct a restocking fee of 15% or refuse the return altogether
- Personalized items, including, but not limited to, medical ID bracelets and engraved jewelry are not covered by this guarantee. All such sales are final, and personalized items cannot be returned for refund or exchange.
- To return a product for refund, simply send the product(s) back with a copy of the packing slip, and a note indicating you wish to receive a refund. Our mailing address is BillyTheTree Jewelry, 3665 E Bay Dr., Suite 204 #157,Largo, FL 33771 USA
- The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products are not eligible for refund. We reserve the right to deduct a restocking fee - at our sole discretion - in select instances of damaged or used item return.
- Any shipping costs you paid (for expedited shipping, insurance, etc.) are non-refundable.
- We are not responsible for shipping damages or lost packages on return shipping; we recommend you ship using a padded envelope and that you obtain a tracking number.
- Please allow for 1-2 weeks once the item has been received by us in order for the credit to show up in your account.
- When returning an item for refund that came with a free gift, the gift's value will be deducted from the total refund if the free gift is not also returned.
Other Important Policies
Site Security
Shopping with us is safe. Our site uses state-of-the-art encryption technology, and our hosting is fully compliant with payment card industry safety regulations. Your credit card details are handled with the utmost care, are stored on separate, highly secure servers, and all details are purged periodically, as per card industry rules.
Currency:
All funds are in US Dollar. Foreign currency pricing is provided for informational purposes, and the complete accuracy of these foreign currency prices cannot be guaranteed (they are updated daily by a third party).
Privacy Policy:
Due to the infeasible burden that the GDPR puts on small businesses like ours, as of April 13, 2018, we do not ship or market to any individual located in a country belonging to the European Union. We therefore do NOT fall within the scope of this legislation, and we are NOT bound by its rules and regulations. If you are a visitor located in one of these countries, you are hereby advised to leave the site IMMEDIATELY. We cannot do business with you!
We respect the privacy of visitors and customers of our website. We do not sell our customers' and website visitors' email addresses, or personal information to anyone, except as outlined below. We collect information volunteered during the ordering process. We use this information to fulfill your order, to promptly address any customer service concerns, to inform the customer of promotions and special offers via email (customer may request to stop receiving these emails at any time), and will not share this information unless instructed to do so by government entities, or as necessary with appropriate parties as part of an investigation into suspected fraudulent activities. If you send identifying information to us by email, we use that information only to provide you with our services and/or products, and to otherwise respond to your requests.
We use Google Analytics, Google AdWords Conversion tracker, and other Google services that place cookies on a browser across the website. These cookies help us increase the website's effectiveness for our visitors. These cookies are set and read by Google. You can opt out of Google tracking.
We use AdWords remarketing to market our sites across the web. We place a cookie on a browser, and then a 3rd party (Google) reads these cookies and may serve an ad on a 3rd party site. You may opt out of this ad serving on Google's opt out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page. Furthermore, you can view additional Google opt-out options. We also use use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics; none of this information is personally-identifiable, we do not trace it back on an individually-identifiable level, and we do not share this information with any additional third-parties.
Shipping and Handling:
Your order is usually shipped within 2-5 business days, unless noted otherwise. Items may, from time to time, be on backorder. Should this be the situation, and should BillyTheTree be unable to ship your product(s) out within 5 days, excluding weekends and holidays, then we will provide an email notification to the customer, informing him or her that a backorder situation currently exists. All orders are shipped via UPS, FedEx or USPS. Shipping/handling fees are calculated based on items in the shopping cart, and you will see them during the checkout process, prior to finalizing your order. We reserve the right to deny shipment of products without providing a reason (in such cases, no money will be debited from the respective customer account for the order in question, or if money was debited for the order in question, that money will be refunded). Delivery times are listed in a separate page that can be found within the checkout process. Please note that these delivery times are estimates only, and that a variety of factors may influence the actual time until delivery of a parcel, including, but not limited to, customs, natural disaster, human error, etc. We cannot be held responsible for delays beyond our control. We naturally cannot control UPS, the United States Postal Service, or any other shipping service provider that may be utilized, but we help our customers wherever we plausibly can. We provide customers with tracking numbers, and offer insured shipping services, which, if chosen by the customer, protects the customer in case of a lost or damaged parcel. Parcels cannot be claimed as lost when a parcel has been marked as delivered by the shipping carrier, and no legal recourse remains at such time. All shipping questions, inquiries, complaints, and damage claims must be filed with the appropriate shipping service provider.
If we are required to ship out your order again, which was returned to us by a shipping carrier due to an incomplete or otherwise incorrectly provided shipping address, then we will recharge you any amounts paid for shipping; if free shipping was provided to you with the first shipment, then we will charge you whatever the postage or carrier cost is to ship your order. This applies to second and any subsequent shipments.
Backorders:
Large orders that contain items on back order will be shipped separately - we send what we have in stock right away, and will ship the rest later. You will be notified by email should this be the case. If the majority of the products you ordered are on back order for more than 5 days, you will also be notified by email.
Payment:
We accept Visa, Mastercard, Discover and American Express, as well as PayPal. We also accept PayPal. Your credit card or PayPal account will be charged immediately when you submit your online order.
Importation Policy:
Please know your country's import policy. The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties, etc. We are NOT responsible for customs fees, duties, and other taxes that may be assessed for international shipments by foreign governments or their agencies. These charges are outside our control, and you must be aware of your country's import policies and laws. If such charges are levied, then you are responsible for paying them.
If you reject your shipment, and customs and or postal notes indicate that you did not pay import, customs, or any other legally required fees or payments, and your shipment is returned to us, then, unless arrangements for re-delivery are made (we will make attempts to contact you), we will deduct a $7.00 flat fee from your refund amount to cover our cost of shipping. It is your responsibility to be aware of laws and responsibilities that pertain to your function as an importer.
Underage Use:
If you are under 18 years of age and wish to purchase products, please have your parents or guardians do so. Any purchase or attempted purchase by someone under 18 years of age will be considered fraudulent, and we will not be held liable for any purchases made by said persons.
Disclaimer And Copyright:
BillyTheTree is providing this site and its contents on an "as is" basis, and makes no representations or warranties of any kind with respect to this site or its contents. BillyTheTree disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, BillyTheTree does not represent or warrant that the information accessible via this site is accurate, complete or current. The statements made about products have not been evaluated by the Food and Drug Administration (U.S.). They are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your physician or health care practitioner regarding the suggestions and recommendations made at this web site. BillyTheTree assumes no responsibility for any kind of claims that various manufacturers make about their products. Except as specifically stated on this site, neither BillyTheTree nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. We reserve the right to refuse service to anyone, for any reason, including, but not limited to, abuse of our return policies.
Other Policies:
Mattress pads and other heavy items, such as, but not limited to, clocks, are excluded from free international shipping offer. Prices are in US Dollars. International currencies are provided by a third-party, and are for convenience only. Coupon codes valid for retail customers only. The statements made about products have not been evaluated by the Food and Drug Administration (U.S.). They are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own physician or health care practitioner regarding the suggestions and recommendations made at this web site. Billy The Tree, LLC assumes no responsibility for any kind of claims that various manufacturers make about their products. For any suspected or known illness or disfunction, always consult your physician for medical diagnosis and treatment first. Vaxa products are Homeopathic Medicinals and therefore have NDC# (National Drug Control Number) clearly printed on each label. Caution: Do not wear magnetic jewelry of any kind if you have a pacemaker or electric implants of any kind, or are allergic to metal. NEITHER THIS WEBSITE, ITS OPERATION, ITS OWNERS, NOR ANYTHING ELSE RELATING TO BILLYTHETREE, LLC, HAS BEEN ENDORSED BY ANY OF THE MANUFACTURERS WHOSE PRODUCTS YOU SEE. ALL PRODUCTS ON OUR WEBSITE ARE MANUFACTURED BY WHATEVER COMPANY CREATED THE PRODUCT IN THE FIRST PLACE. NO COMPANY HAS ANYTHING TO DO WITH US, NOR ARE WE IN ANY WAY AFFILIATED OR RELATED TO THEM. WE SIMPLY SELL THEIR PRODUCTS. (reg) = ®, (trade) = &trade - these textual representations of symbology are utilized due to certain technical limitations of the technology powering this website, but are in no way different in meaning. Small parts and bracelets not intended for children under 10 - we are not responsible for any bodily harm that may result (due to swallowing, etc.) from wearing our bracelets, or from using any of the products we sell. By placing an order with us, you agree to purchase these items at your own risk. FREE GIFTS FOR RETAIL CUSTOMERS ONLY!
An important note to customers purchasing magnetic jewelry or Q-Ray products: do not wear magnetic jewelry or Q-Ray products if you have a pacemaker or electric implants of any kind, or are allergic to metal. If you have any doubts or questions about magnetic items or of you being able to make use of them, please consult with a qualified medical professional.